Last updated: September 2026
Ordered the wrong size? We're happy to help where we can.
As a small dive shop, we offer exchanges on eligible products within 14 days of delivery.
Change-of-Mind Exchanges
To request an exchange, please contact us within 14 days of receiving your order.
The product must be:
- unused and unworn;
- not used in water;
- in original saleable condition;
- returned with original tags and labels, where applicable;
- returned with its original packaging, accessories and manuals; and
- free from marks, damage or alterations.
Once we receive the item, we will inspect it before approving the exchange.
If approved, you can exchange the item for another available product.
If the new product costs more, you will need to pay the difference.
If it costs less, we will refund the difference where applicable.
Return & Reshipping Costs
For change-of-mind exchanges, the customer is responsible for all postage and delivery costs.
This means the customer is responsible for:
- the cost of returning the original item to us; and
- the cost of shipping the replacement item back to the customer.
We will confirm the applicable delivery cost for the replacement item before it is sent.
We recommend using a tracked postage service when returning an item. Pro Dive Cairns cannot be responsible for items lost or damaged while being returned to us.
Change-of-Mind Refunds
We do not offer refunds for change of mind.
Clearance & Heavily Discounted Items
Items clearly identified as Clearance, End of Line, Final Sale, or heavily discounted because of limited remaining stock or sizes are not eligible for change-of-mind exchange.
Special Orders
Special orders arranged directly with our team by email cannot be cancelled, returned or exchanged due to change of mind once the order has been confirmed.
Incorrect Item
If we have sent you the wrong product, please contact us before returning it.
We will arrange the return and provide the correct item. Where the error is ours, we will cover the reasonable return postage costs.
Faulty Products
If you believe your product is faulty or defective, please do not treat this as a change-of-mind return.
Please see our Warranty & Faulty Products Policy.
How to Request an Exchange
Email shop@prodivecairns.com with:
- your name;
- order number;
- product you purchased; and
- reason for the exchange.
Please wait for our instructions before sending the product back.