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Terms and Conditions of Sale and Supply of Services
1. Definitions
"Catalogue" means the catalogue (in whatever form, paper or electronic) in
which these Conditions are set out;
"Company", "we", "us" or "our" means divestore.com.au,their
successors and assigns;
"Conditions" means these terms and conditions;
"Contract" means any contract between the Company and the Customer for the
sale and purchase of Supplies;
"Customer", "you", "your" or "yours" means the person(s) or company whose
order for the Supplies is accepted by the Company;
"Goods" means any goods supplied or to be supplied by the Company to the
Customer and, in the context of Conditions 11(i), 12, 13, 17, 18 and 23 may
refer to any goods detailed in the Catalogue;
"GST" means the goods and services tax imposed under A New Tax System (Goods
and Services) Act 1999 (Cth) and the related imposition Acts of the Commonwealth
of Australia;
"Services" means any services supplied or to be supplied by the Company to
the Customer;
"Supplies" means any Goods or Services;
"in writing" includes electronic communications
"website" means website published and updated by divestore.com.au including Pro Dive Cairns.
Reference in these Conditions to any legislation or regulation includes any
re-enactment, amendment or substitution of such legislation or regulation.
2. Conditions
All orders are accepted by the Company subject to and in accordance with
these Conditions. These Conditions override and exclude any terms or conditions
in or referred to in any negotiations or course of dealing between the Company
and the Customer or set out in the Customer's standard terms and conditions. If
there is any conflict between:
the other provisions of this Catalogue and these Conditions;
the provisions of the order and these Conditions
these Conditions will prevail unless the Company agrees otherwise in writing.
Together with any terms accepted by the Company in connection with an order,
these Conditions constitute the entire agreement between the Company and the
Customer in relation to the Supplies ordered. No variation to these Conditions
is permitted unless expressly authorised in writing by a director of the
Company
The company reseves the right to cancell any order placed by the customer and refund any monies at all times.
A. Experience and Training is required for the purchase of some products
Products and equipment found in this website or catalogue may require special training or experience to use the product safely. By placing an order you are accepting that we have the right to request at any time proof of experience to use the ordered products. Buy placing an order you are verifying that you are qualified to operate and use the products or goods you have ordered. When placing a website order you have checked the box to verify that you have the required training and experience required to use the products or goods ordered.
dive store.com.au requires all purchases of breathing apparatus (regulators) including Buoyancy compensators (BCD'S) to be purchased online, only by a trained certified diver to a level equivalent of the PADI Open Water Diver Certification and divestore.com.au reserves the right to request proof prior to processing your online orders.
3. Prices
All prices quoted include GST. The Company has used all reasonable endeavours
to ensure that prices for the Supplies are accurately set out in the Catalogue
but reserves the right to change prices without notice at any time. Prices
charged will be those prevailing when an order is accepted.
4. Payment
Payment is due at the time of ordering. If other arrangements are made and if
the Customer fails to make payment by the due date then, without prejudice to
any other right or remedy, the Company shall be entitled to:
cancel the order or suspend any further deliveries or performance;
appropriate any payment made by the Customer to such of the Supplies (or the
Supplies made under any other contract) as the Company may think fit; and/or
withdraw credit facilities or adjust the Customer's credit limit.
The Company reserves the right to charge for copy invoices or where the
original has been lost or misplaced by the Customer. If legal action is taken to
recover monies due to the Company then, in addition to any right which the
Company may have to recover its costs as part of such action, the Company
reserves the right to charge the Customer an administrative fee to cover all and
any costs incurred.
5. Orders
The Company reserves the right to decline to trade with any company or
person. Telephone orders are assumed to be urgent and, where Goods are in stock,
the Company will use all reasonable endeavours to despatch Goods ordered on the
same day - providing instructions are received before 11.00am. To avoid
duplication, written confirmation of telephone orders must be clearly marked
‘Confirmation only' quoting the Company's reference number. Please note it is
not necessary to forward ‘Confirmation Orders' unless your system dictates it.
The Company will not accept liability for orders not so marked and duplicate
orders will be charged accordingly. Orders are accepted by the Company by
dispatching the Goods provided, however, that despatch will not be acceptance
where the price for the Supplies has been incorrectly quoted or referenced by
the Customer in its order. Once accepted, no order may be cancelled without the
prior written agreement of a director of the Company.
6. Minimum Purchase
The Company does not impose any minimum order conditions on orders to be
charged to a credit account with the Company. In relation to cash, debit or
credit card transactions, a minimum order requirement of $10.00 plus carriage
and packing plus GST will apply.
7. Delivery
A nominal charge may be made against all orders to cover carriage, package and handling.
The Company will ship in stock orders within 2 business days and delivery
should be expected within 7 days for domestic delivery. The Company will use reasonable endeavours to
meet delivery and/or performance estimates but, except as set out in Condition 9
below, in no circumstances shall it be liable to compensate the Customer for
non-delivery, non-performance or late delivery or performance. Time for delivery
and/or performance will not be of the essence. Delivery will be made to the
address specified by the Customer. The Company may use any method of delivery
available to it. The Company reserves the right to deliver or perform by
installments. Failure to meet a delivery or performance date where deliveries or
performance are by installment shall not preclude or restrict the Company's right
to make further deliveries or render subsequent performance under the relevant
Contract by installment. Scheduled Deliveries can only be accepted for a period
commencing not sooner than one month and terminating not later than 12 months
from the date of the order.
8. Inspection, defects and non delivery
The Customer must inspect the Supplies as soon as is reasonably practicable
after delivery or, in the case of Services, performance and, except as set out
in Condition 16 below, the Company shall not be liable for any defect in the
Supplies unless written notice is given to the Company within 14 days of
inspection. The Company does not write software comprised in the Goods and it is
the Customer's responsibility to check for the presence of computer viruses
before such Goods are used.
The quantity of any consignment of Goods, as recorded by the Company upon
despatch from the Company’s place of business, shall be conclusive evidence of
the quantity received by the Customer on delivery, unless the Customer can
provide conclusive evidence to the contrary. The Company will not be liable for
any non-delivery of Goods or non-performance of Services unless written notice
is given to the Company within 10 days of the date when Goods should have been
delivered or the Services performed in the ordinary course of events. Any
liability of the Company for non-delivery or non-performance or for Goods
notified as defective on delivery or Services notified as defective following
performance in accordance with this Condition 9 will be limited to replacing the
Goods or re-performing the Services within a reasonable time or to refunding the
price then paid in respect of such Supplies.
9. Returns
The Company operates a 14 day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 14 days of dispatch. The Customer should return the Goods to ‘The Returns Department, DiveStore.com.au PO Pox • Cairns • 4870 • QLD • Australia. We recommend you insure all goods you return.
Any Goods returned after 14 days as "unwanted" or "incorrectly ordered" may
be accepted at the discretion of the Company but may be subject to a restocking
fee of 20% of the invoice value of the Goods.
The Company reserves the right to amend its returns policy from time to
time.
10. Description
All specifications, drawings, illustrations, descriptions and particulars of
weights, dimensions, capacity or other details including, without limitation,
any statements regarding compliance with legislation or regulation (together
"Descriptions") wherever they appear (including without limitation in this
Catalogue, on despatch notes, invoices or packaging) are intended to give a
general idea of the Supplies, but will not form part of the Contract. If the
Description of any Goods differs from the manufacturer’s description, the latter
shall be deemed to be correct. The Company shall take all reasonable steps to
ensure the accuracy of Descriptions but relies on such information, if any, as
may have been provided to it by its suppliers and accepts no liability in
contract or tort or under statute or otherwise for any error in or omission from
such Descriptions whether caused by the Company’s negligence or otherwise. The
Company may make changes to the Supplies as part of a continuous programme of
improvement or to comply with legislation.
11. Retention of Title
It is expressly agreed that the title to the Goods shall not pass to the
Customer until payment has been received in full by the Company but the Goods
and any part thereof delivered shall nevertheless be at the Customer's risk from
the time of delivery and the Customer shall indemnify the Company against all
loss of or damage to the Goods from whatever cause occurring after such time and
the Company shall not be under any obligations to give any statutory notice or
other notice that it accepts no responsibility.
12. Performance and fitness for purpose
Unless any performance figures, tolerances or characteristics have been
specifically and expressly warranted by a director of the Company in writing,
the Company accepts no liability for any failure of the Supplies to comply with
such criteria, whether attributable to the Company's negligence or
otherwise.
The responsibility for ensuring that Supplies are sufficient and suitable for
a particular purpose is the Customer's unless specifically stated in writing by
a director of the Company. Any advice or recommendation given by an employee of
the Company which is not confirmed in writing by a director of the Company is
acted on entirely at the Customer's risk and the Company shall not be liable for
any such advice or recommendation which is not so confirmed. Except as set out
in Condition 14, the liability of the Company to the Customer, should any
warranty, statement, advice or recommendation confirmed in accordance with this
Condition 12 prove to be incorrect, inaccurate or misleading, will be limited to
the refund of the price paid for the Supplies or, at the Company’s option, the
supply of replacement Supplies which are sufficient and suitable.
13. Warranty/Guarantee
100% Money back guarantee. The company will refund the amount paid for any goods should the goods be found not to be in good condition or the product is found not to be as advertised. The customer must advise the company the day of delivery that the goods were found to be faulty or not the product ordered. The company requires the customer to return the goods to the Returns Department@ Divestore Po Box 5551 Cairns Qld Australia 4870. The cost of shipping or freight for returning the goods to the company shall be at the expense of the customer unless arranged prior with the company.
Company will endeavour to transfer to the Customer the benefit of any
warranty or guarantee given by the manufacturer of Goods on every item we sell
where such a warranty is provided. We do not provide warranty service on items
not purchased through us, even though we may be the sole authorised Australian
retailer for those products.
This obligation will not apply:
if the defect arises because the Customer has altered or repaired such Goods
without the written consent of the Company;
because the Customer did not follow the manufacturers' instructions for
storage, usage, installation, use or maintenance of the Goods;
if the Customer has failed to notify the Company of any defect in accordance
with Condition 9 where the defect should have been reasonably apparent on
reasonable inspection;
if the Customer fails to notify the Company of the defect within 12 months
(or such other period as the Company shall specify at the time of acceptance of
the order for the Supplies) of the date of despatch of the Goods or performance
of the Services.
Any replacement Supplies made or Goods repaired under this Condition 13 will
be guaranteed on these terms for any unexpired portion of the period of
guarantee given on the original Supplies. Any Goods which have been replaced
will belong to the Company.
The Customer grants to the Company and its employees, agents and
representatives a right to enter onto its premises to effect any repair or
replacement under this Condition 13. The Customer shall ensure that the
Company's employees, agents and representatives are provided with a safe and
secure working environment while at its premises and the Customer shall be
responsible for isolating any computers or processors requiring repair or
replacement from its network and for making back-up copies of any information on
such computers or processors before the Company's arrival on site.
Except as set out in 14 below and 9 above, this Condition is the Company’s
sole obligation and the Customer’s sole remedy for defective Supplies and is
accepted by the Customer in substitution for all express or implied
representations, conditions or warranties, statutory or otherwise, as to the
satisfactory quality, fitness for purpose or performance of the Goods (or any
materials used in connection therewith) or the standard of workmanship of the
Services and all such representations, conditions and warranties are
excluded.
14. Liability
14.1. The Company shall not be liable for any damage, loss or
expense resulting from the failure to give advice or information or the giving
of incorrect advice or information whether or not due to the negligence of the
Company, its employees, agents or subcontractors.
14.2. These Conditions set out the entire liability of the
Company to the Customer in respect of the Goods and shall be in lieu and to the
exclusion of all other warranties, conditions, and other terms implied by
statute or common law, save for any implied terms which by law cannot be
excluded or restricted, including liability under Part V of the Trade Practices
Act or equivalent State Legislation.
14.3. The Company shall not be liable to the Customer for any
indirect or consequential loss or damage (whether for loss of profit, loss of
business, loss of use, loss of data, computer downtime, depletion of goodwill,
business interruption, increased purchasing or manufacturing costs, loss of
opportunity, loss of contracts and the like or otherwise) costs, expenses or
other claims for consequential compensation whatsoever (whether caused by the
negligence of the Company, its employees, agents or subcontractors and
regardless of whether the Company or its employees, agents or subcontractors
were aware of the possibility of such loss arising) which arise out of or in
connection with any Contract.
14.4. Where the Supplies are not of a kind ordinarily supplied
or acquired for personal, domestic or household use or consumption then the
liability of the Company is limited to the cost of repairing or replacing the
Goods or, in the case of Services, re-performing the Services (in each case, at
the Company's option).
15. Intellectual property rights
The Supplies in this Catalogue may be subject to the intellectual and
industrial property rights including patents, know-how, trademarks, copyright,
design rights utility rights, database rights and or other rights of third
parties. No right or licence is granted to the Customer, except the right to use
the Supplies or re-sell the Goods in the Customer's ordinary course of business.
The Company shall have no liability whatsoever in the event of any claim of
infringement of any such rights howsoever arising.
In particular, without limiting the above, title in any software program
forming part of the Goods is reserved to the Company and/or its suppliers. The
Customer is responsible for informing itself of the terms of its licence or use
and paying any royalty payable. Such programs may be used only with the
Goods.
The Company owns full copyright in respect of this Catalogue and its
reproduction in whole or part is prohibited without the Company’s prior written
consent.
16. Privacy
The information collected by us about you from time to time, is for the sole
use of the Company. It shall be retained for use in all current and core
activities, including those activities carried out for management,
administration and accountability for those core activities or functions such as
billing, and for informing you from time to time of products or services offered
by Divestore.com.au in which we think that you may be interested.
All use of personal information will be in accordance with the Company's
Privacy Policy.
17. Promotions
In the event that the Company sends promotional material to the Customer in
relation to goods or services available from the Company, these Conditions shall
apply to all Supplies purchased from such material.
18. Country of origin
Unless otherwise confirmed by the Company in writing, nothing in this
Catalogue is to be taken as representation of the source of origin, manufacturer
or production of the Goods or any part of them.
19. Export
The Customer is responsible at its own expense for obtaining any licence and
complying with any export regulations in force within Australia and any import
or export regulations in force in the country for which goods are destined.
Certain Goods imported from the United States of America are subject to
specific restrictions. With respect to Goods manufactured in the United States,
the Customer agrees to comply with all applicable export laws, restrictions and
regulations of the United States or foreign agencies or authorities, and shall
not import, export or transfer for the purpose of re-export, any Goods to any
prohibited or embargoed country or to any denied, blocked or designated persons
or entity as mentioned in any such U.S. or foreign law or regulation. The
Customer represents and warrants that it is not on the Denied Persons, Specially
Designated Nationals or Debarred Persons List and is not otherwise prohibited by
law from purchasing the Supplies.
The Company reserves the right not to supply to certain customers or
countries and to require from the Customer full details of the end use and final
destination of the Goods.
20. Business customers
The Company is a business to business supplier. The Catalogue and any
flyers and other product brochures produced by the Company are intended
for use by business customers and not consumers. By ordering, the Customer
confirms that he, she or it wishes to obtain the Supplies for the purposes of
his, her or its business and not as a consumer.
21. Age requirements for certain Goods
Where the law requires a minimum age for the purchase of certain Goods, the
Customer confirms that he or she is over the required age and that delivery of
the Goods will be accepted by a person over the relevant age limit.
22. Medical and Life Support Applications
The Goods are not designed or authorised for implantation in the body or for
use in life support equipment, other medical equipment or systems for any other
purpose where the malfunction of the Goods could reasonably be expected to
result in personal injury. Customers using the Goods for any such purpose do so
at their own risk and agree to indemnify the Company and its suppliers against
any and all liability and expense (including costs) resulting from such use.
23. Force majeure
The Company shall not be liable to the Customer in any manner or be deemed to
be in breach of these Conditions because of any delay in performing or any
failure to perform any of the Company's obligations under these Conditions if
the delay or failure was due to any cause beyond the Company's reasonable
control (which shall include, but not be limited to government actions, war,
fire, explosion, flood, acts of terrorism, import or export regulations or
embargoes, labour disputes or inability to obtain or a delay in obtaining
supplies of Goods or labour). The Company may, at its option, delay the
performance of, or cancel the whole or any part of a Contract.
24. Legal construction/Recovery Actions
All matters that may require legal determination as a result of this
agreement shall be determined within the court jurisdiction of Qld. It is
specifically agreed by both parties that should the Company have any reason to
initiate recovery action against the Customer for unpaid accounts and/or overdue
accounts or return of goods pursuant to a Retention of Title clause, then any
monies spent by the Company, including but not limited to Mercantile Agents'
fees and commissions, legal costs on an indemnity basis became part of the
principal debt and as such will be paid by the Customer together with the
amount.
25. General
Any provision of these Conditions which is held by any competent authority to
be invalid, void, voidable, unenforceable or unreasonable (in whole or in part)
shall to the extent of such invalidity, voidness, voidability, unenforceability
or unreasonableness be deemed severable and the other provisions of these
Conditions and the remainder of such provision shall not be affected.
Failure by the Company to enforce or partially enforce any provision of these
Conditions will not be constrained as a waiver of any rights under these
Conditions.
The Company shall be entitled, without the consent of or notice to the
Customer, to assign the benefit, subject to the burden, of these Conditions
and/or any Contract to any company in its group at any time. For the purposes of
this Condition, "group" shall mean, in relation to the Company, the Company, any
other body corporate which is the Company's holding company or subsidiary and
any other body corporate which is a subsidiary of that holding company.
01/06/2008 Last Updated
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